At Thermotek, we are committed to protecting your data and ensuring that
your personal information remains safe and secure. Your online security is of
the utmost importance to us.
When your order is sent over the Internet for processing, it is shielded by
the latest encryption technology. Encryption is a process by which we use
software to scramble your credit card number and other personal information
during ordering. In secure mode, your computer and our server begin
communicating, sending data back and forth in an encrypted format. The
encryption features of browser software are exceptionally powerful and ensure
the security of this data as it is transmitted to our server. We utilize the
industry-standard Secure Sockets Layer (SSL) technology to allow for the
encryption of personal information such as your name and address as well as your
credit card information.
How can you see if and
when your browser is using the secure mode? It is really simple! Just look
at the URL on your browser. To do this on our web site, simply
on the main page on the right. A menu will appear.
Select the option shown below based on browser you are using:
Explorer - Select the Properties
This will call up a window showing you the URL address.
- Select the View Frame Info
This will open another browser window showing you the URL address.
The address will begin "http://" in standard, non-secure mode and "https://"
in secure mode. The "s" stands for "secure."
You will be in secure mode any time you are entering sensitive information such as
As an additional means of giving you greater security, we will ask you
to specify the answer to a secret question of your choice. This will help
us to identify you in the event that you need to contact Customer Service
to access or change sensitive account information, including your
password. When you choose a secret question, try to select one for which
only you would be likely to know the answer.
Your password is the key to accessing your personal profile and order
history. Be sure to memorize your password, and never share it with anyone.
Avoid writing your password down or leaving it where others might discover it.
If you forget your password, you can contact our Customer Service, and we will
assign you a new password. We recommend changing your password regularly.
If you still
feel insecure about ordering online through our secure server, we give you the
option of calling our number, (800) 476-5888, and providing us with
your payment information.
Your payment information is safe at
Thermotek – guaranteed.
Q to the webmaster:(Do we and should we give out the following guarantee?)
Here's how the guarantee works: If you're ever a victim of credit card fraud,
the Fair Credit Act specifies that your credit card company can hold you liable
for no more than $50 in fraudulent charges to your account. With the Secure
Order Guarantee, you'll be reimbursed for any amount up to $50 billed to you by
your credit card company for unauthorized charges to your account, if those
charges result from an order you've placed on our secure server. For this
protection, you must promptly notify your credit card company of any fraudulent
charges and follow the procedures for doing so as outlined in your credit card